Q: Can I have mix color?
Of course, when placing an order, please specify color and quantity; if not specified, we will deliver on average.
Q: Are samples available?
Samples are available on the condition that freight is paid, and if your first order is over $300, the sample fee will be deducted in the order.
Q: Is OEM service available?
We provide custom services. All parameters can be customized as per client's request including the B.C (8.5mm-8.7mm), diameter (14.0mm-15.0mm), and water content (38%-42%).
Q: What is the shipping cost and expected delivery time?
To ensure faster and smooth delivery, we ship orders out by DHL. Upon receipt of an order, we process the order as specified and ship it out within 48 hours. Normally it takes 5 business days to be delivered. For OEM, lead time for a sample order is 10 days, and for a big order, it is 1 month.
Q: What if something is wrong with the product when receiving?
Please first send us product photos. After evaluation, we will resend the replacement products, and you do not need to pay any additional fees including product and shipping costs.
Q: Can I sleep with Freshgo lenses?
No, since our eyes also need to breathe, we do not recommend sleeping with any kind of contact lenses. Please take out your Lensgoo lenses before sleeping.