FAQ
1. Q: Is the product price for one pair or for one lens?
A: The given price is for one piece. The unit is piece, not pair (2 pieces).
2. Q: Can I get free samples?
A: Yes, we are glad to send you free samples if your requirement is real. Less than 2 pairs of free samples are available. You just need to pay the freight.
3. Q: Which payment methods are available?
A: Currently, we can accept Full TT, PayPal, West Union, and Credit card for payment. Or 50% down payment when placing the order, and the balanced 50% to be paid once the goods are ready to ship.
4. Q: Is OEM service available?
A: We provide customized services. Yes, we can offer customized logos, private labels, and customized packaging, etc.
5. Q: How is the shipping cost and expected delivery time?
A: Once we receive payment confirmation, we will process the order as specified and ship out within 48 hours. Normally, it takes 3-7 working days for normal delivery. However, for OEM customized bulk orders, it may take about 1 month.
6. Q: Are your contact lenses safe and do you have any certification?
A: Yes, for sure. We have passed CE and ISO 13485 certifications, etc. Contact lenses are considered medical devices, and we have a very professional team for production and very strict inspection procedures. Therefore, our lenses are guaranteed to be of very good quality.
7. Q: Which shipping methods do you offer?
A: Currently, we can support EMS, UPS, DHL, Hongkong DHL, Epacket, etc. More shipping agents are also available upon customer requests.